Common queries answered
Mystery box is a special gift box that you can buy to treat yourself or for your loved ones, and the whole concept is receive.
7 gifts for 7 days of the week, plus some additional treats and handwritten gift note, Distant Reiki healing, decorated box.
Yes, you can add a gift note in a Gift Message section during the checkout.
If you’d like to personalize the box a bit more, please contact us and tell us about any special requests you have (eg. Printed photograph, extra glitter, vegan treats, any allergies, etc)
For UK orders – please allow at least 7 days after dispatching the box before you contact us and for International orders – please allow at least 14-21 days after dispatching the box as sometimes the boxes might get stuck at the customs for a bit longer than usual or there may be some courier related delays. After the grace period, please contact us and we’re happy to sort this out for you.
For non-domestic addresses, please supply as much information as possible. Some hospitals or workplaces may have restricted entry to wards or office departments and if the courier cannot gain entry the parcel may be returned to us. We want to do our best to avoid any delays that can occur with patients moving hospital wards or being discharged, or businesses unable to receive deliveries at weekends. Our priority is to get all orders in the hands of the recipient .
Still need help?